🛡️ For ages 21+

12hba Responsible Gaming — your protection is our first priority

12hba believes that recreational gaming is enjoyable only when it is done in a controlled and mindful way. Our responsible gaming tools and guidelines keep you safe.

21+

For players aged 21 and above only

To play any type of betting or casino game at 12hba, you must be 21 years of age or older. We do not allow minors to open accounts. Proof of age may be requested during account verification. If there are minors at home, keep your account secure from them.

Our protective tools

Set Deposit Limits

You can set the maximum amount you deposit daily, weekly or monthly yourself. Once a limit is set, it takes effect immediately. A 24-hour cooling-off period applies to raising a limit — this protects you from overspending in an emotional moment.

Time-Out Break

If you feel you need a break, activate a time-out for anywhere from 24 hours to 30 days. During this period, no betting or casino activity will be possible from the account. A break is a healthy habit for mental refreshment.

Self-Exclusion

If you feel that gambling is causing problems for you, use the self-exclusion option. The account can be kept closed for 6 months or on a permanent basis. No promotional communications will be sent during this time. Contact our live chat for support.

Session Time Limits

Set a maximum time for each gaming session. Once the set time has passed, a warning message will automatically appear and the session will end. Avoiding long uninterrupted play is beneficial for mental health.

Set Loss Limits

Set a limit in advance on how much you can lose in a given period. When that limit is reached, the platform will automatically stop you. This reduces the risk of financial loss and helps you play within your budget.

24/7 Support Centre

Contact our Bangla-speaking live chat team at any time. We are here for you with any questions or concerns about responsible gaming. Discussions are handled confidentially without any judgement.

Recognise the signs of problem gambling

Gambling is a form of entertainment, but in some cases it can become an addiction. Ask yourself the questions below. If most of the answers are "yes", it is time to seek help.

Are you borrowing money to play beyond your budget?

Are you unable to control the time or amount of money you spend playing?

Are you taking time away from family or work to spend on gambling?

Are you coming back repeatedly to chase your losses?

Do you feel restless or irritable when you are not gambling?

Are you hiding your gambling from family or friends?

Remember: Gambling is never a guaranteed source of income. Every bet carries an equal chance of winning and losing. Never gamble with the aim of recovering money you have lost.

Seeking help is a sign of strength

If you feel that gambling is having a negative impact on your life or relationships, contact us right away. Our 24/7 Bangla live chat team will help you set up self-exclusion or a time-out. You can also reach us by email:

[email protected]

For mental health and addiction support in Bangladesh, you can also contact the national mental health helpline.

The principles of responsible gaming

01

Set a budget

Decide before you play how much you can afford to spend. Only play with an amount whose loss will have no impact on your daily life.

02

Set a time limit

Decide on a maximum time limit for each session in advance. Playing for long periods without a break reduces your ability to make decisions and increases risk.

03

See it as entertainment

Always see gambling as a form of entertainment, not a source of income. Play for your own enjoyment rather than relying on strategies to minimise losses.

04

Avoid emotional gambling

Never bet when you are stressed, frustrated, or angry. Decisions made in an emotional state are often the cause of losses. Take a time-out if needed.

12hba's commitment to responsible gaming

12hba believes that online betting and casino gaming is truly entertaining only when enjoyed with full awareness and control. We place every player's wellbeing above any business interest.

Using the responsible gaming tools on our platform is completely free and can be activated at any time. Deposit limits, session time limits, loss limits, and self-exclusion — all of these can be set from your Account Settings or via live chat.

12hba never sends promotional messages to self-excluded individuals. No opportunity to log into the account is provided during a self-exclusion period. Any fair balance can be withdrawn during this time.

We are very strict about protecting minors. Age verification is mandatory at account creation and additional identity documents will be requested in any suspicious case. If there are minor members in the household, use a password on the computer and keep a screen lock on your mobile.

Please note: the minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳1,000. Withdrawals via bKash, Nagad, Rocket and Upay are completed within a maximum of 10-45 minutes. Never deposit more than you need while playing responsibly.

Account security tips

  • Use a strong and unique password
  • Never share your login details with anyone
  • Avoid logging in on public devices
  • Log out after every session
  • Review your transaction history regularly
  • Do not place bets on behalf of unknown individuals

Financial safety advice

  • Keep your gambling allocation within your monthly entertainment budget
  • Do not use money from bills or family expenses to play
  • Do not bet with credit card or borrowed money
  • After a win, set aside a fixed portion
  • If you take a loss, take a break rather than feeling discouraged

Play responsibly, enjoy yourself

Enjoy the games at 12hba, but always within your own limits. Check the FAQ if needed or contact support directly.

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Common questions about responsible gaming

After logging into your account, go to the "Account Settings" section and select the "Responsible Gaming" option. From there you can set daily, weekly or monthly deposit limits. For any issues, contact our 24/7 live chat support.

Yes. Self-exclusion can be set for 6 months, 1 year, or permanently. For permanent exclusion, the account cannot be reactivated. After a limited-period exclusion, a minimum 7-day cooling-off period applies before the account can be reactivated.

Absolutely not. 12hba is only for those aged 21 and above. Age is verified at the time of account creation and a copy of a National ID or passport may be requested in suspicious cases. If a minor's account is identified, it will be closed immediately.

Yes, any balance remaining in the account during a time-out can be withdrawn. Only new deposits and betting activity will be blocked. You can contact the support team for help with withdrawals.

First, contact us via live chat or email ([email protected]) — we will help you with all necessary steps including self-exclusion. You can also reach out to Bangladesh's national mental health helpline and local counselling centres.

Lowering a deposit limit takes effect immediately — it is designed with your protection in mind. But to raise a limit, a 24-hour cooling-off period must pass, to prevent decisions made in the heat of the moment. This policy is for your long-term protection.

To learn more or get help

Visit our FAQ page to learn more about responsible gaming. If you want to return to playing, join the casino or slots safely.

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