12hba Privacy Policy
Protecting your personal information is our highest priority. This policy transparently outlines how 12hba collects, uses, and stores your data.
Last Updated: January 2026Introduction and Scope
Scope of This Policy
This Privacy Policy applies to all services, products, and digital platforms of 12hba. By using our website, you are considered to have accepted the terms of this Policy. We may update this Policy from time to time, so we recommend reviewing it regularly. In the event of any changes, we will publish a notice on the platform.
- This Policy applies specifically to users residing in Bangladesh.
- We do not knowingly collect information from anyone under the age of 18. Our services are for those aged 21 or older only.
- If links to third-party websites are present, their privacy policies are their own and we are not responsible for them.
What Information We Collect
We collect only the information that is essential for the proper operation of our services. Details by type of information are provided below.
Personal Identity Information
During the registration process and when managing your account, we may collect the following information:
- Full name and date of birth
- Mobile number and email address
- National ID number (where applicable)
- Residential address
- Payment method information (bKash, Nagad, Rocket, Upay account numbers)
Usage and Technical Information
When you use our platform, certain information is collected automatically:
- IP address and device type
- Browser information and operating system
- Login and logout times and session information
- Game play history and transaction records
- Behavioral data collected through cookies and tracking technologies
Purpose of Data Use
12hba uses collected information only for the following legitimate purposes. We never sell your information.
Account management and verification: We use your information to confirm your identity, create and maintain your account, and ensure secure login.
Transaction processing: To carry out all financial transactions related to deposits and withdrawals, to verify payments through bKash, Nagad, Rocket, and Upay, and to prevent financial fraud.
Customer service: Your information is used to provide 24/7 live chat support and to properly resolve your complaints and requests.
Security and fraud prevention: To maintain platform security, prevent unauthorized access, and detect suspicious activity.
Legal compliance: To comply with applicable laws and regulations and to respond to lawful requests from relevant authorities.
Service improvement: To improve the user experience, develop new services and features, and analyze platform performance.
Promotional communications: With your consent, to send relevant offers, bonuses, and promotional information. You may request to stop receiving these communications at any time.
Sharing Information with Third Parties
Payment processors
Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to carry out transactions. These providers operate under their own privacy policies.
Technology service providers
Limited information may be shared with gaming software providers (such as Pragmatic Play, Spribe, JILI), server operators, and cybersecurity providers for the operation of their services.
Legal authorities
Necessary information may be provided to relevant authorities to fulfill obligations under court orders, government directives, or applicable law.
Cookies and Tracking Technologies
What Cookies Are and How We Use Them
Cookies are small text files that our website stores on your device. They are used to improve your browsing experience and to keep the platform running smoothly. 12hba uses the following types of cookies:
- Essential cookies: These are necessary to maintain login sessions and ensure security.
- Functional cookies: Used to remember your preferences and settings.
- Analytical cookies: Used to analyze site traffic and user behavior.
You can disable cookies by changing your browser settings. However, disabling some cookies may limit certain functionality of the platform.
Data Protection Methods
12hba applies industry-standard security measures to protect your personal information.
SSL Encryption
All data transmissions are secured using SSL/TLS encryption technology.
Firewall Protection
Our servers are protected by advanced firewalls and intrusion detection systems.
Access Control
Only authorized personnel can access specific user information.
Data Backup
Regular encrypted backups are carried out to keep data safe even in unexpected situations.
Data Retention Period
We retain your personal information only for as long as it is necessary or legally required. Even after account closure, some information may be kept for a specified period to fulfill legal obligations, resolve disputes, and enforce agreements. Once the period has passed, we securely delete or anonymize the information.
Your Rights and Choices
As a user of our platform, you have the following rights over your own personal information.
Right to Access
You may contact us to find out what information we hold about you. We will provide you with a copy of that information within a reasonable time.
Right to Correction
If any information stored about you is incorrect or incomplete, you may request that it be corrected or updated.
Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be kept for a specified period due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for marketing communications or personalized advertising, and we will respect that.
Protection of Minors
Age Verification and Child Protection Policy
12hba strictly follows an age verification policy. Services on our platform are for those aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21 or allow them to create an account.
- Age verification is mandatory during the registration process.
- If we become aware that a minor has registered on our platform, that account will be immediately closed and the collected information will be deleted.
- Parents are advised to monitor their children's internet use.
Data and Responsible Gaming
Gaming Behavior Analysis
To ensure responsible gaming, we analyze your gaming patterns and transaction data. Through this analysis we are able to identify potentially problematic gaming behavior and provide support where needed. Visit our responsible gaming page to set personal limits or to self-exclude.
Policy Changes and Updates
Notice of Changes
12hba reserves the right to update or revise this Privacy Policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By publishing a clear notice on the website.
- By sending a notification to your registered email address.
- By requesting that you acknowledge the updated policy at your next login.
Continuing to use our platform after any changes will be considered acceptance of the revised policy. You are encouraged to review this policy regularly.
Privacy Contact
If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our team is available 24/7 to provide support in Bengali.
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